Language
CN
EN
Products
Cellular Router
H8951 4G Cellular VPN Router
H8959 4G Cellular VPN Router
H7960 4G POE+ Router
H8922S 4G Dual SIM VPN Router
H8923 5G Wi-Fi Router
H8860 5G Enhanced Wi-Fi Router
Edge-computing Gateway
X1 4G Industrial Gateway
Z1 5G Industrial Outdoor Gateway
Z2 5G Industrial Gateway
H6210-BLE 4G Lightweight Gateway
H6212 4G Lightweight Gateway
AIoT Gateway
Smart 2000 5G Edge AI Box
Smart 3000 5G Edge AI Box
H3960 Vehicle Gateway
H3318C MDVR Gateway
Android Industrial Computer
H9380P 4G Industrial Computer
H9380F 4G Industrial Computer
Q6101 All-in-one Panel PC
Q6133 All-in-one Panel PC
Industrial Embedded Series
H9360-E Embedded Computer
H8959-E Embedded Router
X1-E Embedded Gateway
Z2-E Embedded Gateway
Solutions
Application Solutions
5G
- 5G Branch Office
- 5G Private Network
- 5G Intelligent Agriculture
- Smart Mobile Nursing Trolley
- 5G WiFi Coverage in Construction Site
- 5G Smart Factory
Smart Retail
- Smart Parcel Locker
- Smart Vending Solution
- Digital Signage Solution
- Self-service Check Out Machines
- Gaming & Lottery
- Bank ATM Networking
Industrial Automation
- Industrial Robot
- Injection Molding Machine
- CNC/PLC
- Air Compressor Monitoring System
- Automatic Guided Vehicle
- VPN Based Remote Monitoring
Smart Energy System
- Intelligent Transformer Substation
- Smart Meter Installation Signal Analyze
- Power Distribution
- EV Charging Pile
- Solar Energy Remote Monitoring
- Automatic Meter Reading
- Intelligent Operation and Maintenance of Power Distribution Room
Internet of Vehicle
- Transit Bus Solution
- Highway Tunnel Surveillance and Controller
- Video Upload In The Bus Station
- Railway Networking Solution
- Public Wi-Fi
Smart Healthcare
- 5G Telemedicine
- Networking Solution of Ambulance
- Management Solution of Medical Machines
Smart City
- PoE Wireless Monitoring
- HVAC Network Solution
Environmental Protection
- Smart Water Management System
- Urban Flood Monitoring
Security Monitoring
- Elevator Monitoring
- Oil & Gas Pipeline Monitoring
Functional Solutions
5G Edge AI and Cloud
Link Backup
SD-LAN
Client Cases
Automated Parcel Locker Project
Bank ATM Machine Monitoring
ALL CASES
Application Solutions
5G
Smart Retail
Industrial Automation
Smart Energy System
Internet of Vehicle
Smart Healthcare
Smart City
Environmental Protection
Security Monitoring
5G Branch Office
5G Private Network
5G Intelligent Agriculture
Smart Mobile Nursing Trolley
5G WiFi Coverage in Construction Site
5G Smart Factory
Smart Parcel Locker
Smart Vending Solution
Digital Signage Solution
Self-service Check Out Machines
Gaming & Lottery
Bank ATM Networking
Industrial Robot
Injection Molding Machine
CNC/PLC
Air Compressor Monitoring System
Automatic Guided Vehicle
VPN Based Remote Monitoring
Intelligent Transformer Substation
Smart Meter Installation Signal Analyze
Power Distribution
EV Charging Pile
Solar Energy Remote Monitoring
Automatic Meter Reading
Intelligent Operation and Maintenance of Power Distribution Room
Transit Bus Solution
Highway Tunnel Surveillance and Controller
Video Upload In The Bus Station
Railway Networking Solution
Public Wi-Fi
5G Telemedicine
Networking Solution of Ambulance
Management Solution of Medical Machines
PoE Wireless Monitoring
HVAC Network Solution
Smart Water Management System
Urban Flood Monitoring
Elevator Monitoring
Oil & Gas Pipeline Monitoring
Functional Solutions
5G Edge AI and Cloud
Link Backup
SD-LAN
Client Cases
Automated Parcel Locker Project
ALL CASES
Cloud Service
Wedora Device Manager
Platform Function
Platform Advantage
Successful Cases
Version Classification
Project Demo Tryout
Support
Technical Support
Technical Support
Full Cycle Technical Support
Return Policy
RMA Service
Download Center
Whitepaper
Document Library
Product Support
Security Centre
FAQs
Resources
Blog
Events
News
Company News
Newsletter
About Us
Who we are
What we do
Corporate Culture
Company Milestone
R&D Capability
Factory Capacity
Quality Assurance
Quality Certificates
Contact
Support and Services
Home
Support
Cellular Router
Technical Support
Return Policy
Download Center
Product Support
FREQUENTLY
ASKED QUESTIONS
Cellular Router
Edge-computing Gateway
Android Industrial Computer
Q: Can you provide the root password of the router to the customer?
A: Sorry, the root password of the router is only for debugging and is not provided to customers.
Q: Can the telnet port of H8922S be modified?
A: The default port of telnet is 23, which cannot be modified, but it supports customization.
Q: Why can't I access the device remotely?
A: In order to improve the security, 703SE version of the program, prohibit remote access. In the 705SE version and the 721SE version corresponding to the latest hardware version V40, users can remotely access the device through VPN, and when they do not use VPN, they can also open the port to enable remote access through the Security->remote access configuration. However, for security, we do not recommend this operation in non private network environment.
Q: How to set up when using the operator's private network SIM card?
A: Log in to the router configuration interface, enter the Network→Modem page, find the dialing rules, and click the Mod button to configure the SIM card APN and user name and password parameters.
Q: How to solve the problem that the wireless router can't connect to the Internet after inserting the SIM card?
A: 1. Check whether the computer and the router are connected (whether the network cable is connected or the wireless is connected) and whether the IP is set correctly (it is generally recommended to obtain the IP automatically).
2. Then check whether the SIM card inserted in the device supports the device. You can check the network supported by the device through the label on the back of the device system to check whether the SIM card used supports it.
3. Log in to the router management page and check the dialing status of the device in Status→Modem: If the status is "no card", please check whether the SIM card is inserted properly and whether the SIM card is inserted reversely. If the status is "sim ready" but the number cannot be dialed, please check whether the SIM card service is activated or the SIM card is in arrears. If the status is that the number has been broadcast, but the signal is between 1-10, please check whether the 3G/4G antenna is installed properly. If the 3G/4G antenna is damaged or plugged in the wrong place, the signal in your place could be weak and you can try to change the place to test again.
4. After the above troubleshooting is complete, the problem cannot be solved. If it is a router that has been used before, please clear the router configuration (restore router factory settings) or contact Hongdian technical engineers to coordinate and solve it.
Q: Why sometimes the router automatically fallback to 4G, even when the local 5G signal is stable?
A: This is because the feature of NSA network. When NSA is connected, to enhance the bandwidth utility, it will use LTE network for small data flow transmission.
Q: Does the router support bridge mode?
A: When using the quectel module, it can be supported, set by Network->Modem->Connection mode->bridge.
Q: In the router, if the data of SIM1 is used up, can it automatically switch to SIM2?
A: Yes. For firmware above 721SE, SIM1 and SIM2 can switch between SIM cards by setting the flow threshold and the signal threshold.
Q: Is it necessary to configure the APN/username/password/pin in the modem in the router?
A: This depends on carries, you can consult the local carries for details. According to our experience, normally, APN needs to be set, usernama/password/pin does not need to be set.
Q: How to view IMEI number?
A: The V40 version of Hongdian router can be seen directly on the modem status page The historical version can be seen in the log. The AT+GSN command log shows the IMEI number.
···
2
3
4
5
6
···
If you have other questions,
please contact us!
*
First Name
*
Last Name
*
Email
*
Phone
*
How can we help you
submit
Looking For
IoT Products And Solutions?
We promise you the best customer service so contact a Hongdian expert and get started today!
Contact Us
Subscribe to us
SUBMIT
Products
Cellular Router
Edge-computing Gateway
AIoT Gateway
Android Industrial Computer
Industrial Embedded Series
Solutions
5G
Smart Retail
Industrial Automation
Smart Energy System
Internet of Vehicle
Smart Healthcare
Smart City
Environmental Protection
Security Monitoring
About Us
Corporate Culture
Company Milestone
R&D Capability
Factory Capacity
Quality Assurance
Quality Certificates
Contact
Tower A, Hongdian Building, 100 Huabao Road, Pinghu, Longgang District, Shenzhen, 518111, China.
Tel: +86-755-88864288-2
Email: sales@hongdian.com
Privacy Policy
|
Terms of Service
Copyright © 1997-2024 Hongdian. All rights reserved.
Support
whatsapp:
+86-18025415611
Product Catalog